Order and exception handling
Orders flowing to fulfilment automatically, with only the genuine exceptions — address failures, fraud holds, split shipments — put in front of a person.
Retail & E-commerce
Growth should mean more margin — not more hours in the back office.
Stock counts that disagree between channels. Returns handled one email at a time. The same customer question answered forty times a week. Purchase orders built from gut feel. We automate that work end to end and keep it running.
What we automate
The work that keeps coming back
These are the processes we see eating the most time in this line of work. You do not have to take all of them, and we start with whichever one is costing you most.
Returns and refunds
Returns intaken, authorised against policy, tracked back to the warehouse and refunded without a thread of emails per case.
Inventory and channel sync
Stock levels reconciled across every channel continuously, so you stop overselling and stop holding safety stock to cover the gap.
Purchasing and supplier comms
Reorder points driven by actual velocity, purchase orders drafted per supplier, and inbound shipments chased and reconciled on arrival.
Three ways in
Start where it makes sense for you
The same three levels of scope apply here as everywhere else. Most engagements start in the middle and move outward.
-
01
Govern what you already run
If your team is already using AI tools on this work, we put structure around it first: house rules your tools load automatically, reusable playbooks, and a data-handling policy that is actually enforced.
-
02
Automate a workflow — or several
The most expensive process on the list below, built and wired into the systems you already use, run alongside your current way of working until it is proven, then switched over.
-
03
An agent that owns the role
For work that is less a workflow than a job: an agent that handles the function end to end, with defined authority over what it decides alone, what it escalates, and to whom.
Not sure which one you need? That is the first conversation — tell us what is eating your week and we will tell you whether it can be automated and roughly what that takes.
Who else we help
Other industries we work with
Different systems, same pattern: repetitive, deadline-driven work that still gets done by hand. If yours is not listed, the pattern usually still holds.