Win-back and rebooking
Clients who are due for their next treatment found from your booking export, each sent a personal note in your voice from your own email once you approve it.
Med Spas & Aesthetic Clinics
You got into aesthetics to make people feel good in their skin — not to chase rebookings.
Clients who loved their last treatment and never booked the next one. Consult requests that wait until someone is free. An Instagram feed that goes quiet in your busiest weeks. Aftercare instructions sent by hand, one client at a time. We automate that work end to end and keep it running.
What we automate
The work that keeps coming back
These are the processes we see eating the most time in this line of work. You do not have to take all of them, and we start with whichever one is costing you most.
Social content
Posts and carousels written in your voice from your treatment menu, rendered with your branding, and published only after you approve them.
Consult requests and inquiries
Every email and website inquiry acknowledged in seconds, sorted by treatment and urgency, and routed to the right person with a draft reply ready.
Reminders and aftercare
Pre-treatment instructions and aftercare sent on time for each treatment, no-shows followed up, and cancelled slots offered to your waitlist.
Three ways in
Start where it makes sense for you
The same three levels of scope apply here as everywhere else. Pick the one that matches where you are.
An agent that owns the role
For work that is less a workflow than a job: an agent that handles the function end to end, with defined authority over what it decides alone, what it escalates, and to whom. We host it and keep it working.
See example agentsAutomate a workflow — or several
The most expensive process on the list above, built and wired into the systems you already use, run alongside your current way of working until it is proven, then switched over.
Govern what you already run
If your team is already using AI tools on this work, we put structure around it: house rules your tools load automatically, reusable playbooks, and a data-handling policy that is actually enforced.
Not sure which one you need? That is the first conversation — book a call and tell us what is eating your week, and we will tell you whether an agent can take it on and what finding and scoping it would look like.
Questions
What people ask before starting
- What do med spas usually automate first?
- Win-back and rebooking. Every clinic has clients who loved a treatment and never booked the next one, and the list is already sitting in your booking software. It is easy to measure, too: the next export shows who came back. Social content and inquiry handling usually follow.
- Does it work with our booking software?
- Yes, without replacing it. Win-back works from the client export your booking system already produces, so there is no integration to wait for. Inquiry handling works from your email and website forms. If a system has no way in, we tell you in the first conversation.
- Can it run our Instagram?
- Yes. It writes posts and carousels in your voice from your treatment menu, renders them with your branding, and sends you a batch to approve on your phone. Nothing is published until you approve it. We already run a content agent like this for a South Florida med spa.
- What about before-and-after claims and advertising rules?
- Every draft is checked against rules written for your clinic before you see it: no invented results, before-and-after images or testimonials, and treatment claims kept to what you can support. A draft that fails the check is rewritten or dropped, and you still approve everything that goes out.
- How do you handle client health information?
- It is kept to the minimum each task needs, and every automated action is logged and reviewable. Your automation runs in a cloud environment dedicated to your clinic, never shared with another client. Where HIPAA applies, we talk through a BAA before touching patient data.
- What does it cost?
- It depends on what it has to do and which systems it touches. After the first conversation and a working session with your team, you get a written scope with a fixed price for the build. After that you pay a monthly fee for hosting and maintenance, plus the AI model usage it runs on, billed monthly.
- Who maintains it after launch?
- We do. We host it, monitor it, fix it when a vendor changes something, and tune it as your business changes. You hear about failures from us first, not your customers.